Position: Operations Manager

Location: Bonifacio Global City

Salary: 60000 – 120000 + Benefits

 

Requirements:
1. Preferably a BSC graduate major in Accountancy / Accounting ; CPA a plus.
2. Has BPO experience in AR, Credit and Collections and data cleansing.
3. Preferably has managed a 50-member team in a BPO/Shared-service set-up.
4. Understands SLAs, metrics and governance.
5. Expert in gathering operational metrics and in the preparation of presentation decks.
6. Has done process improvements and/or projects in previous employments.
7. Strong English communication skills; Can relate with the client.
8. Strong personality; Can instill discipline to the team.
9. Very good leadership skills.
10. A hands-on manager knows the detailed processes, a mentor to subordinates on processes.
11. No problems in relating with subordinates.
12. Willing to work mid and/or night shifts.
13. Very proficient in MSExcel, MSWord and MSPower Point.

 

[rsjpSubmit job=”X456″]

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Louise Dizon

Managing Director at Infinit3solutions
Louise is the founder and CEO of Infinit3solutions. With more than 10 years experience in BPO and Customer Service organizations in China and the Philippines, she is an expert on Call Center needs and profiling for this industry. A truly talented recruiter, she also has a very accurate view on Business Development and start-up creation in the country.

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