Famously dubbed as the “sunshine industry”, the BPO centers have become a force to be reckoned with in the country’s development. Back in 2000, the accounts can only be classified either as outbound or inbound. Today, it boasts to cater to practically every industry known; Healthcare, Law, Human Resources, Software development, among others.

 

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Real estate boom in Fort Bonifacio, Taguig. Photo credit: lamudi.com

 

It is truly a ray of light that shined through in this 3rd world country.  A good paying job is not only confined for those degree holders, it provided opportunities to those who were not able to finish college. It also opened its doors to different staffing needs, hence, creating what economists usually call a “rippling effect”. Real estate blossomed, more jobs have been available and a new lifestyle emerged. Young professionals and managers who have a penchant for relaxation and finer things become common. Bars and restaurants catering to night shift employees are everywhere. The tourism industry has also flourished. Finally, it catapulted the Philippines as the preferred destination for companies for their off-shoring needs to the top. Judging the statistics, it looks like it will remain for long.

I have mentioned all these for people to have a broader perspective about what BPO had and continues to offer. This is a business with 46% growth annually; there is more to it than just merely taking calls.

 

 

effects of BPO industry

 

Also, this is my way to thank the industry which gave me a great opportunity when I was 20 years old. Efficiency, resilience, problem-solving, ability to adapt and communication skills are just the basic skills I have picked along the way. I do have fond memories and I will always be grateful to the industry which made me achieved some of my goals in life.

Are you ready to check if you are ready to be a part of this unstoppable industry? Check out our job boards and previous posts for tips!

 

 

Feature image credit: skyscrapercity.com

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Eloisa Chevreau

Managing Director at Infinit3solutions
Eloisa is the founder and CEO of Infinit3solutions. With more than 10 years experience in BPO and Customer Service organizations in China and the Philippines, she is an expert on Call Center needs and profiling for this industry. A truly talented recruiter, she also has a very accurate view on Business Development and start-up creation in the country.
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