It’s More Than Just Taking Calls – The Effects Of The BPO Industry
Famously dubbed as the “sunshine industry”, the BPO centers have become a force to be reckoned with in the country’s development. Back in 2000, the accounts can only be classified either as outbound or inbound. Today, it boasts to cater to practically every industry...
What type of Accounts to Expect in a Call Center?
A career in Call Center or a BPO company is more than a mere “pick up a phone and that’s it” thing. Like other professions, it takes skills, knowledge, and expertise to excel. Yes, some accounts are easier, complex, exciting or not-so-exciting than others. So, what...
7 Tips to Rock your Call Center Training
The excitement of finally passing the exams and signing the job offer makes us forget that it’s only half of the battle won. You would still have to undergo training! Usually, it is divided into 3 sections, communication skills, product knowledge and nesting...