Decided to have a career in a Call Center? I can still remember vividly how my first interview went by, and it was one tough interview (at least for me). Don’t worry for we came up with sure-fire ways to make yours look like a walk in the park. All you need is...
A career in Call Center or a BPO company is more than a mere “pick up a phone and that’s it” thing. Like other professions, it takes skills, knowledge, and expertise to excel. Yes, some accounts are easier, complex, exciting or not-so-exciting than others. So, what...
The excitement of finally passing the exams and signing the job offer makes us forget that it’s only half of the battle won. You would still have to undergo training! Usually, it is divided into 3 sections, communication skills, product knowledge and nesting...
It’s a fact that recruiters do a 20-second scan for resumes – automatically if I may add. It’s not because we are lazy, it is more of the time frame we have, checking the piles of resumes we got in our emails or updating job boards, that we eventually develop an...
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